1. Resumes are still processing
Resumes are processed asynchronously, meaning they don't appear instantly after upload. In most cases, they'll show up within a few minutes. If you just uploaded a batch, give it 5–10 minutes and refresh your dashboard.
2. You may be out of credits
Resume enrichment requires credits. If your credit balance is insufficient, resumes will upload but won't be enriched or surfaced on your dashboard.
To check your balance:
Go to Settings > Credits
Review your current balance and usage history
Purchase additional credits if needed
3. Your filters may be hiding candidates
Active filters on your dashboard can prevent resumes from displaying, even if they've been processed successfully.
To check your filters:
Look for any active filter indicators at the top of your candidate list
Try clearing all filters to view the full candidate pool
Check that your view settings (e.g., stage, status, or role) aren't narrowing results unintentionally
4. Still not showing after 24 hours?
If it's been more than 24 hours since your upload and your resumes still aren't appearing — and your credits are sufficient and filters are cleared — please contact our support team. Include:
The role or job posting the resumes were uploaded to
The approximate number of resumes uploaded
The date and time of your upload
We'll investigate and get back to you as quickly as possible.