Credits, auto-reload, and team spending limits
Everything you need to know about your Billing page — how credits work, how to keep them topped up automatically, and how to control spend across your team.
What are credits?
Credits are the unit you spend whenever RightMatch does work for you:
10 credits per AI-scored video interview
1 credit per resume enrichment
You can see your live balance in the sidebar at the bottom and at the top of the Billing page. Your monthly plan refills your balance on the same day every month — the date is shown next to your balance ("Next monthly refill Jun 15th").
The Billing page at a glance
The page has six sections, from top to bottom:
Credit balance — your current balance, next monthly refill date, and a "Buy more credits" button for a one-time top-up.
Payment method — the card on file that we'll charge for auto-reload purchases.
Auto-reload — turn it on, set the threshold, and pick the refill amount.
Team spending limits — a per-member monthly cap on auto-reload spend.
Transaction history — every credit added or spent, with who triggered it.
Auto-reload
Auto-reload tops up your credit balance automatically so your team is never blocked mid-flow. When your balance drops below the threshold you set, we charge your saved card and add credits to your pool.
Turning it on
Make sure you have a card saved in the Payment method section. If not, click Add card and enter your details.
Toggle Auto-reload to On.
Set:
Reload when balance is below — the trigger threshold, in credits. The default is 100.
Refill this many credits — how many credits to buy each time auto-reload fires. The default is 2,000 (≈ $100).
Monthly limit (global) — the maximum dollar amount we'll auto-reload in a calendar month across your whole team. Leave blank for no limit.
Click Save changes.
That's it. The next time a team member's action drops your balance below the threshold, we'll quietly top up.
What auto-reload protects against
One reload per hour, max. Even if your balance keeps dropping below the threshold within the same hour, only one reload will fire. This is a hard safety cap, enforced both in our database and on Stripe's side.
Your monthly limit is hard. If a refill would push your month-to-date auto-reload spend over the global limit, the reload is skipped. Your team can keep using existing credits but won't trigger more charges until the next calendar month — or until you raise the limit.
Failed charges don't repeat silently. If your card is declined or needs verification, we mark the attempt as failed, surface the error on the Billing page, and notify you.
When auto-reload does not fire
Your balance is at or above the threshold.
You're already over the global monthly limit, or the person who took the action is over their personal limit.
We tried within the last hour (whether successfully or not).
No payment method is on file, or your saved card is invalid.
Payment method
The Payment method on file card shows what we'll charge for auto-reload.
To change it, click Update card and enter your new card details.
Team spending limits
For teams, you can cap how much each member can cause RightMatch to auto-charge in a calendar month.
In the Team spending limits table, each row shows:
The team member's name and email
How much auto-reload spend their actions have triggered so far this month
An editable Monthly limit ($) field — leave blank for no personal cap
When a team member's actions would trigger an auto-reload that pushes them over their personal cap, the action is blocked with a "monthly limit reached" message. They can ask an admin to raise the limit, or wait until the next calendar month resets the counter.
Two notes:
Only admins can change these limits.
The global monthly limit still applies on top. A team member with a $500 personal cap can't push your team past your $1,000 global cap.
Transaction history
Every credit movement appears here — both the credits we add (monthly refills, auto-reload purchases, manual top-ups) and the credits your team spends (interviews and resume enrichments).
Each row shows:
Column | What it means |
Date | When the transaction was created |
Type | What the credits were for (Interview, Resume, Monthly credits, Credits purchased…). An Auto badge marks auto-reload purchases. |
Initiated by | Who took the action — a team member's name, Admin for the owner account, or System for automated jobs like ATS-triggered interviews. |
Amount | Positive (green) for credits added, negative for credits spent |
Status | Confirmed = settled. Pending = in flight (typical for an auto-reload that's mid-charge). |
The table scrolls horizontally on narrow screens.
Frequently asked questions
What happens if my card is declined? The attempt is marked Declined in your transaction history, the Auto-reload card on the Billing page shows the error, and we send you an in-app notification. Your team can keep spending existing credits, but auto-reload won't try again until you update your card. Once you do, the next time someone takes a credit-using action it'll trigger a fresh reload.
Can a team member turn auto-reload on or off? No — only the admin account can change auto-reload settings, the payment method, and per-member spending limits. Team members can view their personal monthly spend on the Billing page.
What's the difference between "Pending" and "Confirmed"? A transaction goes Pending the moment the action starts, and flips to Confirmed when the underlying work completes successfully. If something fails along the way, it becomes Declined or Void and the credits are returned to your balance.
Still stuck?
Reach out anytime — open the chat in the bottom-right of the app, or email [email protected].