When something goes wrong
If you hit an error, see unexpected behavior, or something simply stops working, this article walks you through how to report it quickly so we can fix it fast.
Common issues and quick fixes
Interview invite didn't arrive
Check the candidate's spam folder first
Confirm the email address was entered correctly
The invite link works independently — you can share it directly with the candidate even if the email is missing
If the issue persists, report it below
ATS not syncing candidates
Go to Settings → Integrations and confirm your ATS shows as "Connected"
Disconnect and reconnect the integration
Check that the role in your ATS is active, not archived
See How to Connect Your ATS to RightMatch AI for full setup steps
MCP tools not showing up
Disconnect and reconnect the MCP server in your AI client settings
Confirm you're using the correct server URL:
https://api.rightmatch.app/mcp
Credits deducted but nothing processed
This is rare but it happens. Report it immediately using the steps below — we'll review the transaction and restore credits if the processing failed
How to report a bug
When you reach out, include the following so we can investigate without back-and-forth:
What you were trying to do — "I was sending an interview to three candidates for the BDR role"
What you expected to happen — "I expected them to receive an email invite"
What actually happened — "The status showed 'sent' but no email arrived"
When it happened — approximate time and date
A screenshot if you can — any error message, UI state, or unexpected result
Open the chat in the bottom right of this page and say "I want to report a bug." Our team will pick it up immediately.
What to expect
We respond to bug reports within 4 hours during business hours (Monday through Friday, 8AM to 6PM CT). Critical issues — anything blocking active hiring — get escalated immediately.
You can also email [email protected] directly if you prefer.